Patient Portal Notice and Disclaimer
Effective Date: July 22, 2026
Patient Portal Access
NWA Interventional Pain provides access to a third-party patient portal to assist patients with certain healthcare-related communications and administrative functions.
The patient portal is operated and maintained by an independent third-party provider. By selecting the patient portal link from our Website, you will be leaving the NWA Interventional Pain Website and accessing a separate platform governed by its own terms, conditions, privacy practices, and security policies.
We encourage all patients to review the third-party provider’s Terms of Service, Privacy Policy, and applicable notices before using the patient portal.
Purpose of the Patient Portal
The patient portal may be used for approved healthcare-related activities, including:
- Secure messaging
- Appointment-related communications
- Completion of patient forms
- Submission of requested medical information
- Access to portions of your medical records
- Billing and administrative communications
- Other services offered through the portal provider
Availability of specific portal features may vary and may change without notice.
Not for Medical Emergencies
The patient portal is not monitored continuously and must not be used for emergency or urgent medical situations.
If you are experiencing a medical emergency, call 911 immediately or proceed to the nearest emergency department.
If you require urgent medical attention, do not rely on portal messages, online communications, or electronic submissions.
NWA Interventional Pain cannot guarantee immediate review or response to portal communications.
Response Times
While our staff and providers make reasonable efforts to review and respond to portal communications, response times may vary based on provider availability, office hours, weekends, holidays, staffing, and patient volume.
Submission of a portal message does not guarantee an immediate response.
Patients should contact our office directly by telephone for time-sensitive concerns.
Appropriate Use of the Portal
Patients agree to use the patient portal only for lawful and appropriate healthcare-related purposes.
Patients should provide accurate and complete information when communicating through the portal.
Patients are responsible for maintaining the confidentiality of their login credentials and for all activity occurring under their account.
If you believe your account has been accessed without authorization, you should immediately notify the portal provider and NWA Interventional Pain.
Healthcare Communications
Communications through the patient portal are intended to supplement, not replace, in-person medical care.
Healthcare providers may determine that certain concerns require an office visit, telehealth appointment, diagnostic testing, physical examination, or other evaluation before recommendations can be made.
Use of the portal does not guarantee treatment, prescriptions, referrals, or medical advice without appropriate clinical evaluation.
No Guarantee of Availability
NWA Interventional Pain does not own, operate, or control the patient portal platform.
As a result, we do not guarantee:
- Continuous availability of the portal
- Error-free operation
- Uninterrupted access
- Compatibility with all devices
- Protection from technical failures, outages, or service interruptions
Portal access may occasionally be unavailable due to maintenance, upgrades, technical issues, cybersecurity events, or circumstances beyond our control.
Privacy and Security
The patient portal provider is responsible for maintaining the security measures associated with its platform.
While NWA Interventional Pain utilizes reputable healthcare technology vendors, no electronic communication system can guarantee absolute security.
Patients acknowledge that electronic communications may carry inherent privacy and security risks.
Patients should access the portal only from secure devices and networks and should take appropriate measures to protect their login credentials and personal information.
Third-Party Services
The patient portal is provided by an independent third-party technology company.
NWA Interventional Pain is not responsible for:
- The portal provider’s technology infrastructure
- System outages or downtime
- Security incidents affecting the portal provider
- Data transmission errors
- Software defects
- Changes to portal functionality
- Third-party policies or practices
Questions regarding portal functionality or technical issues may need to be directed to the portal provider.
No Medical Advice Through Website Content
The availability of the patient portal does not alter the informational nature of content contained on the NWA Interventional Pain Website.
Website content remains educational in nature and should not be considered medical advice.
Individual treatment recommendations can only be made after appropriate evaluation by a qualified healthcare provider.
Limitation of Liability
To the fullest extent permitted by law, NWA Interventional Pain, its physicians, providers, employees, contractors, and affiliates shall not be liable for any damages, losses, delays, interruptions, unauthorized access, technical failures, or other issues arising from or related to the use of the patient portal or third-party portal services.
Use of the patient portal is at your own risk.
Acceptance
By accessing or using the patient portal, you acknowledge that you have read, understood, and agree to this Patient Portal Notice and Disclaimer, as well as any applicable terms and policies provided by the portal operator.
Contact Information
NWA Interventional Pain
Website: https://nwapain.com
For questions regarding patient care, appointments, or portal-related concerns, please contact our office directly using the contact information provided on our Website.