WE’RE COMMITTED TO YOUR HEALTH
Our commitment to your health at NWA Interventional Pain begins with these new policies implemented during the Covid-19 pandemic which began in March of 2020 for our community. Please help us flatten the curve and keep Northwest Arkansas healthy.
HAVE YOU BEEN EXPOSED?
If you think you’ve been exposed to COVID‑19 and develop a fever or symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. NWA Interventional Pain is not a treatment facility for patients suffering from Covid-19.
Thank you for helping flatten the curve of Covid-19. Please remember that medical emergencies and regular care do not end during a pandemic, delaying your care could become more harmful to your health.
ARRIVING FOR YOUR APPOINTMENT
Please call our office once you arrive in the parking lot. Our staff will check you in over the phone and let you know when it is your turn to approach the door a staff member will direct you to the door. Please wear your own mask over your mouth and nose prior to interacting with our staff at the front door. If you do not have a mask our staff will provide one for you. Your temperature will be read and any additional questions will be asked at that time. After screening you will be asked to use hand sanitizer and our staff will take you directly to your exam room.
At this time masks worn to cover the mouth and nose are required for all patients and staff members entering our office.
All patients and staff will be required to wash their hands with hand sanitizer prior to entering our office. Staff will also wash hands with soap and water or hand sanitizer between patients.
When checking out or moving about our office please try and accommodate the six-foot distance from person to person. Telehealth appointments are also helping our office maintain safe social distance practices.
We ask that when possible only the patient being treated enter our facility. We know this is not always possible and will accommodate anyone that needs to have a caregiver with them. All caregivers must follow patient and staff policies above.
We have increased the cleaning and disinfecting of our office and equipment beyond the recommended cleaning protocol of the CDC to help reduce the chances of spreading Covid-19.
VIRTUAL OFFICE VISITS
Many visits are available virtually. Our staff will let you know if telehealth is available when you book your appointment. Please note that not all patients or conditions can be treated via telehealth due to regulatory guidelines of state and federal laws. We understand that many patients are trying to avoid visits to public places and we are doing everything we possibly can to make sure telehealth appointments are available when possible.
This pandemic has created a fluid situation that could cause new policies to be implemented as the scientific research on this virus continues to discover new answers to our questions.